Expected mostly one-off setup but received ongoing support too
Initially, I thought setting up the software and learning to use the database and dialer tools would be a one-time affair. I expected the onboarding and training sessions to prepare me enough to then be self-sufficient. However, as I started using the calling tools more actively, it became clear I would need ongoing support to handle occasional issues or questions. Telephonic support has been fairly accessible and helpful, which was a relief since I wasn't fully confident managing everything on my own at first. Automatic updates sometimes changed things in the user interface or workflow, so support was useful to quickly adjust. Billing and invoicing went smoothly as a one-off process, and sign-up was fairly straightforward too. It’s a bit surprising that the support continues as an ongoing service, but I see the value in that for someone like me who’s still getting acquainted with all the features. Overall, my expectations were met in a broader sense than I anticipated, combining some one-off setup with continuing assistance. I appreciate that balance, even if I was unsure about it initially.