Expected more training hours to match my daily schedule
I anticipated the onboarding and training sessions would fit neatly into the hours I work daily, but the actual schedule was somewhat separate from my expectations. The sessions themselves were comprehensive, covering the main features of the calling tools and the database. However, the training was arranged around fixed times that didn't always align with my usual working hours. Because of that, some live elements were hard to attend, and I had to rely on recordings, which didn't offer the same interaction. Compared to earlier experiences with other products where training was more flexible and self-paced, this felt less adapted to my actual availability. Despite that, the content was useful, and when I managed to participate live, the onboarding flow was clear and logically structured. I did miss having a more personalized approach to scheduling, which would have reduced the need to catch up independently. So, overall, the program was effective but could better accommodate varied work hours. That would improve the fit between expected and actual onboarding time commitment for users like me.