Expected more timely responses during onboarding
During the training and onboarding experience with WFHI, I anticipated fairly prompt communication and assistance to smooth the initial setup and learning process. While the training content itself was comprehensive, the responsiveness from support personnel was somewhat inconsistent. At times, replies and clarifications took longer than anticipated, delaying progress on configuring the database and dialing tools to fit my needs. On the positive side, when responses were received, they were generally clear and addressed the questions adequately. The telephonic support was useful but not always readily available when an urgent question arose during software use. Automatic updates to the software appeared without interfering, which was satisfactory. However, the overall pace left me feeling less confident about efficiently adopting the tools as expected. Sign-up and payment processes were straightforward, but the onboarding support could benefit from greater responsiveness and proactive communication to better meet user expectations.