Expected more timely responses, but some effort was evident
When I first signed up for the software, I was hoping for a really responsive support team because that’s crucial with remote setups. Honestly, the responsiveness was a bit of a mixed bag. At times, I got answers within a reasonable timeframe which helped me continue working smoothly. But there were also instances when I had to wait longer than I wanted, which caused some frustration. The software itself was fairly intuitive to access once I got the hang of the onboarding flow, but the inconsistency in response times left me unsure about what to expect next. The automatic updates did improve performance occasionally, but I sometimes worried they might introduce unexpected changes without clear communication. I did appreciate that the telephonic support was approachable when I managed to get through. Though it wasn’t perfect, it was good that at least some outreach was quick, and their willingness to assist was clear. Overall, the experience showed potential that wasn’t fully realized in timely support, but I’m cautiously hopeful about future improvements.