Expected more than the pre-purchase pitch suggested
I was expecting the workflow software to be more user-friendly and intuitive based on earlier demos and info sessions. While the database feature is quite flexible, I found the dialer and calling tools to be clunky compared to similar platforms I used before. The automatic updates process did work fine, though it wasn’t very transparent when updates were applied. What put me off a bit was the onboarding flow which felt somewhat disjointed and lacking clear guidance in certain areas. Payment and invoicing followed a standard process but nothing stood out there either. The telephonic support was available but sometimes slow to respond, which was frustrating at times. Overall, this felt like a step back from what I'd hoped. The training sessions were decent but didn’t cover enough advanced tools I needed. I can see some advantages in the software’s flexibility but it’s a bit too raw for my needs right now, especially compared to the fully polished solution I used before.