2 out of 52 of 5Verified purchaseSupport and communication
Expected more supportive communication than what I received
Compared to the support systems I had used before, the telephonic assistance here felt a bit inconsistent. While waiting times were sometimes reasonable, other times I found myself calling back multiple times for the same issue. The people on the line did eventually resolve most queries, which was helpful, but I expected clearer and more proactive updates through the process. The training was fine, giving me some foundation, though it didn’t fully prepare me for using the dialer or database features. Overall, the support was serviceable but did not quite meet the smooth experience I anticipated.