When I first signed up, I assumed that the telephonic support team would guide me through every step

When I first signed up, I assumed that the telephonic support team would guide me through every step

When I first signed up, I assumed that the telephonic support team would guide me through every step. However, I found myself needing to figure out a lot on my own. The initial onboarding documents weren't detailed enough for some features, so I had to spend extra time experimenting. While the dialer tool eventually became usable, the lack of timely assistance meant several trial-and-error attempts. There was one positive: the automatic updates occurred smoothly without disrupting my ongoing tasks, which was a relief. But overall, I expected more proactive communication and easier access to help. Despite calling support to clarify certain points, responses felt generic and less helpful than anticipated. So, although some parts like database access were straightforward to set up, the process was more frustrating than it needed to be. I ended up relying primarily on online forums and self-exploration rather than direct guidance from WFHI. In summary, the level of support and communication did not meet my expectations based on their promotional material.