Expected more support, got frustrated instead
My experience with WFHI's support when things went wrong was really disappointing compared to my expectations. I expected prompt, helpful assistance if any problems arose, especially since setup and initial use can be complicated. Unfortunately, the response was delayed and often didn’t fully address the issues I faced, leaving me stuck for longer than necessary. Calling the helpline several times didn’t improve the situation much; sometimes I was passed from person to person without clear solutions. The software itself was fine, but poor support really hampered my experience. The onboarding flow wasn’t as smooth as I’d hoped, and I was anticipating that support would step in effectively during those bumps. Instead, it felt like my concerns weren’t taken seriously and that I had to figure out many problems on my own. Overall, my expectations of helpful, professional communication were not met, which was frustrating and disappointing to say the least.