Expected more support but ended up figuring most of it alone
Honestly, my experience with support and communication was disappointing. From the start, I expected a more hands-on support team to help with setup and training, especially since the software seemed complex. However, I ended up having to navigate the onboarding process mostly on my own. The few times I reached out for help, responses were delayed and sometimes unclear, which left me stuck on basic issues like using the dialer and managing the database feature. I was hoping for clear instructions over the phone or a guided walkthrough, but that never materialized. This lack of timely assistance meant I spent hours troubleshooting, which slowed me down considerably. Overall, I feel the communication did not meet the expectations set during sign-up and made the software feel less user-friendly than anticipated. I had hoped for more interactive and accessible support rather than being expected to figure out everything by myself.