Expected more structured onboarding than received
Before starting with WFHI's training and onboarding, I expected a very structured and straightforward process based on their initial information. I was hopeful that the training modules would be comprehensive and easy to follow, setting up a clear roadmap for remote workflow management. However, once I actually started, while some parts of the training did cover the basics well, a lot of the advanced topics were glossed over quickly or expected us to figure out more by ourselves than I anticipated. The onboarding flow itself seemed rushed in places, and I felt left to navigate some parts of the software without adequate guidance. That said, I appreciated the availability of the telephonic support, which was helpful in answering some questions, though sometimes wait times were long. The software updates and database features came integrated well but weren’t always clearly explained upfront during training, which made using them initially confusing. Overall, the experience slightly underdelivered compared to my expectations. There were useful elements that I got value from, but also moments where the lack of clear instructions caused disruptions. So, for anyone looking for a very hands-on training experience, this might require supplementing from other resources.