Expected More Structured Onboarding, Less Guesswork
My initial expectation was that the training and onboarding would be quite thorough, with clear guidance at every step so that I could quickly get the software up and running without much confusion. Unfortunately, I found myself having to figure out several functions on my own which slowed the process considerably. The training modules were somewhat generic and did not always address specific workflows I needed. While I appreciate the resources offered, the lack of individualized support meant adaptation took longer than anticipated. It was only through trial and error that I managed to understand some of the dialer and database features fully. Of course, some things were intuitive or worked well straight away, so it’s not all negative. I had hoped the onboarding would provide a more confident start rather than leaving me to learn independently. That said, the training content seemed complete if a bit dry, and I can see how others might find it sufficient. I think with a bit more personalized help from the beginning, my experience would have improved significantly. As it stands, it required extra effort on my part, beyond what I initially thought necessary.