Expected more straightforward support but ended up figuring out a lot myself
I found the telephonic support generally helpful, but I was surprised by how much I had to figure out on my own. The initial onboarding documentation was useful, but some details about the database features and integration with the calling tools were not fully covered. Whenever I reached out for help, explanations were given but often felt a bit abstract or technical, so I ended up experimenting quite a bit with the software to understand it practically. The sign-up and payment processes were clear, and invoicing was straightforward, so those parts didn’t require much intervention. Overall, support was there when needed, but the amount of independent troubleshooting I had to do was more than I first expected. Looking back, this wasn’t bad; it actually helped me learn the software better, although it made the early stages a bit challenging. So the support was helpful but not as hands-on as I thought it would be, which surprised me a little.