Expected more straightforward info before signing up
Before purchasing the WFHI products, I thought the sales and pre-purchase communication would give a clearer picture of what exactly was included in the software and training packages. However, in reality, the information provided felt a bit patchy and sometimes overpromised what features I could realistically expect to get right away. While signing up and invoicing followed a standard process, there was some ambiguity about which calls and database features came standard versus those needing additional setup. Also, navigating the training and onboarding was not as seamless as I assumed from initial discussions, and it took longer to understand the calling tools and dialer functionalities. The support team was helpful once contacted, but I had hoped for fully detailed explanations upfront. So overall, the expectations I had going in about clear, detailed guidance and exact product capabilities did not fully match what I experienced after purchase. The software is useful, but the sales communication could definitely be more transparent and aligned with the actual user journey.