2 out of 52 of 5Verified customerSupport and communication
Expected more responsiveness than what I received
Comparing the support service here with what I have used before, I found it lacking in several ways. The telephonic support takes longer to respond, and the representatives often gave me generic answers instead of addressing my specific concerns. While the invoicing and payment processes were straightforward, the real-time help during onboarding was not as prompt. I was expecting better communication and quicker resolution for technical issues considering this is supposed to support remote workflows. The database support was okay but nothing remarkable. I did appreciate that the staff tried to assist when they could, but overall, the experience made me miss the services I had used earlier which were more efficient and detailed.