Expected More Responsive Support During Onboarding
I went into the training expecting fairly quick and detailed responses to my questions, given the materials I'd seen prior to signing up. During the onboarding process, I reached out a few times for clarification on setting up the calling tools and how to manage the database effectively. Most of the time, replies arrived in a moderate timeframe—not instant, but not overly delayed either. However, occasionally I felt like my specific concerns weren’t fully addressed, which made parts of the training feel less interactive than I anticipated. The trainers did try to be helpful, but sometimes the answers I got seemed somewhat general rather than tailored to the problems I was facing. On the positive side, the software itself was straightforward to pick up, and automatic updates didn't disturb ongoing work. The invoicing and payment steps were handled smoothly as well. I guess I expected more personalized responsiveness during onboarding based on what was promised, and while the experience wasn’t bad, it could have been better in matching what I needed at the moment.