Expected more responsive onboarding, felt a bit neglected
Reflecting back on my training and onboarding with WFHI, I had expected a more interactive and prompt support system during the initial weeks. Honestly, after the sign-up and getting into the software, I faced some challenges with how to utilize the dialer and manage the database effectively. When I reached out for help, the response was slower than I had hoped, which added to my difficulties. It seemed like the training materials were adequate on paper but didn’t translate well without more live guidance. I found myself searching for answers on my own much of the time, which was frustrating because I had assumed a smoother learning curve with active support. While the software itself is capable, the delay in assistance during onboarding left me feeling a bit unsupported. It took quite some time before I felt confident navigating the tools, and the telephonic support only sometimes aligned with my needs. In hindsight, I expected a more hands-on approach from the start, which would have definitely helped me adapt quicker and reduced the initial frustration.