Expected more quick responses but got delays
I had higher expectations for the training and onboarding support because I’m used to relatively swift replies. The people on call were polite but the turnaround time for answering my questions often felt longer than I had anticipated. When I compared this with other services I have used, their responsiveness seemed more immediate. It was the same across both telephonic support and in clarifications during the software setup phase where I needed help understanding the dialer and database functions. Though the training content was generally useful, the delay added a layer of frustration that complicated the learning process. Overall, while I acknowledge their efforts, this gap between expectation and reality reduced the smoothness I was hoping for as I started using the software.