Expected More Promptness But Got Steady Support
I went into this expecting the process to handle issues much faster than it actually did, especially with technical glitches during sales inquiries and pre-purchase tasks. My assumption was that if something went wrong, the response would be instant and fixes immediate. What I actually got was a steady, if sometimes slow, support system that took adequate time to resolve problems but didn’t leave me stranded. For instance, the database errors I encountered weren’t fixed right away but support stayed engaged and walked me through solutions methodically. The dialer worked well most of the time after a few restarts, which was better than I expected. Sign-up and payment steps were smooth and well organized, just not lightning quick. This slower pace sometimes tested my patience but the consistent assistance gave me comfort that my concerns weren’t ignored. So while the speed of issue resolution didn’t meet my high expectations, the overall care and follow-up was commendable. I’d say it balanced out to a positive experience even if the timing wasn’t perfect.