expected more promptness but got decent support
Initially, I expected the support team to be much quicker to respond, especially during the onboarding process. Usually, when you sign up for software like this, you anticipate near-immediate answers to questions as you set up your workflows, particularly around the database integration and calling tools. However, while the response times were not lightning fast, I got decent and informative replies within a reasonable timeframe. The training was comprehensive—better than I expected—covering most features and showing how updates would work automatically, which was a welcome surprise. The onboarding flow was smooth but not very fast; I had to follow up sometimes to get telephonic support. Despite this, the explanations were clear, so I could proceed without much confusion. Billing, sign-up, and invoicing also went well, which I hadn’t expected to be so straightforward. Overall, the experience was positive though not perfectly aligned with my initial expectations of super responsive support.