Expected more prompt support, got slow follow-up
Before purchasing, I thought support would be more immediate and proactive. I was expecting timely responses to my queries and clearer guidance during setup and daily usage, based on what the materials suggested. In reality, the help I received from telephonic support was slower than anticipated, with delays between calls and times when I was left waiting for follow-up answers. Though the support agents were polite and tried to help, the response pace did not match what I had hoped for. The invoicing and payment process was fine and as expected, and automatic updates were applied without disrupting my use of the software. Still, the overall support experience did not fully align with the initial expectations I'd built, particularly on the speed of communication and assistance. I found myself seeking answers independently more often than I wanted to. While the basic product features work as described, the support side could use improvement to better meet user expectations.