Expected more prompt replies but satisfied overall
Before purchasing, I thought the sales process would be very simple and straightforward without much need for assistance afterwards. However, I realized during the onboarding that some clarifications were needed around invoicing and payment modes, which required contacting support a few times. While the telephonic support was helpful, I sometimes had to wait longer than I hoped for a callback. The software itself met most of my expectations, especially with how updates are automatic and calling tools integrate neatly with the database. I would say for the next time I engage with them, I will definitely seek help again to avoid any confusion early on. Despite these minor delays in communication, I am generally satisfied with the process as it was manageable and the product runs smoothly after setup, so I feel comfortable continuing to use it.