Expected more prompt replies but got slower response
Before signing up, I expected the sales and pre-purchase team to be quite responsive given the nature of the service. However, in practice, the responses from their side were slower than anticipated. Emails and telephonic queries took a longer time to get answers compared to what I had expected. Sometimes I had to follow up multiple times to get clarity on the onboarding steps or invoice details. On the plus side, when they did respond, the information was accurate and relevant. There was no excessive back-and-forth once communication was established, but the initial delay was frustrating. The software itself seemed decent but the pace at which the salespeople addressed questions didn't quite match what I hoped for during the pre-purchase phase. Overall, the responsiveness could use improvement to meet the expectations set at the beginning.