Expected more orderly steps in support but got a mix
I went into the support expecting a clear stepwise process for solving my questions, especially about the calling tools and setting up the dialer. While the initial support call was helpful and the person guided me through the onboarding flow decently, I found that some follow-up suggestions seemed out of sequence. For instance, I was advised on advanced database features before we even handled some basic setup steps. It felt a bit confusing and disrupted my learning curve. On the positive side, the automatic updates generally improved the software’s stability without me needing to intervene. The payment process was smooth and clear which was a relief compared to the mixed-up support experience. So, I’m on the fence here: some things were straightforward and others less so. Probably with some tweaks, the steps could be arranged better to make support calls more effective and less jumpy for users like me.