Expected more ongoing support than one-off help
Looking back on my experience with WFHI, I anticipated the setup process to involve more ongoing support rather than just one-off assistance. Initially, their team was helpful during onboarding, walking me through the basics of the database features and calling tools. However, after the initial setup, the support felt more sporadic. I expected to have regular check-ins or priority assistance to help adjust workflows as I became more familiar with the software, but that didn’t quite happen. The automatic updates ran smoothly and kept the software current, but I found that continuous coaching could have prevented a few hurdles I encountered. My experience with telephonic support was generally positive but not frequent enough to feel well-supported over time. I also anticipated a little more clarity in the invoicing and payment steps, though they were straightforward once I got through it. So, while the initial communication and setup met my expectations, the ongoing relationship from the company side was less consistent than I had hoped. With a bit more sustained help, I feel the whole experience would have been better aligned with what I originally expected from such software and training services.