Expected more ongoing support, got mostly one-off setup
Before purchasing, I assumed that the setup would be an ongoing process with frequent adjustments and support available when I needed to scale. What I found instead was that most of the work happened at the very start: signing up, configuring the software, setting up dialer preferences, and importing data into the database all felt like a one-off marathon. The sales team explained initial onboarding but gave limited insights on what support or updates would look like over time. After those first few days, I encountered very minimal continuous assistance unless I specifically reached out, which I did. Payments and invoicing were handled upfront in a bulk manner rather than spread out, so that also felt like a one-time task. I had thought there might be more frequent software updates or ongoing coaching sessions, but the automatic updates seemed routine and didn’t add many new features. Overall, I expected a more iterative experience but got a setup-heavy and then largely hands-off service. In comparison, some elements like telephonic support were okay, but not enough to offset the lack of sustained involvement.