Expected more ongoing setup than one-off tasks
When I first looked at WFHI’s software and services, I assumed the bulk of the setup would be a one-time effort, something you do at the start and then leave it. In reality, it turned out to be a bit of both. There were some clear one-off tasks like initial sign-up and configuring the dialer settings which were pretty straightforward and didn’t need repeating. But I found that the database feature required ongoing attention to keep it organized, and some automatic updates sometimes prompted me to check the system more regularly than I'd thought. I was slightly surprised by how often I had to revisit certain settings or review parts of the training to maintain optimal workflow. The invoicing and payment processes were simple and didn’t require persistent effort, which balanced out the occasional need for extra setup work. Telephonic support was accessible when I needed it, offering help with recurring issues. In the end, I appreciated the combination of stable initial setup with reasonable follow-up work rather than just a pure one-off experience. For those who want a system that mostly runs on its own after setup, this might come as a bit of a surprise. Still, it works well overall.