Expected more match to my work hours
When I enrolled for the software, I expected that it would integrate perfectly with the flexible hours I keep, especially for call timing and database updates. Early on during onboarding, I had a session where the trainer demonstrated how to schedule calls using the dialer according to different time zones, and that part worked well. However, later during the week, I noticed some mismatches between the time slots the system allowed and my actual availability. It wasn’t a total problem but enough to make me rethink how I synced my hours with the tools provided. I'd say it matched my expectations in theory, especially for the initial sign-up and training, but the practical side fell a bit short—less a failing of the software, more a gap from the preset options. I’m hopeful future updates will address this with greater customization.