Expected more intuitive software than what was delivered
Having used comparable remote workflow software before, I had a benchmark for what I anticipated with this product. Unfortunately, the experience was not as straightforward this time. The dashboard and access procedures were more cumbersome than I expected, and the calling tools required a steeper learning curve. The database feature, in particular, lacked some conveniences that I had come to rely on in other systems, such as easy filtering and quick data imports. While the automatic updates appeared to be functioning consistently, they did not noticeably improve usability or introduce beneficial features. I can acknowledge that the telephonic support was available, but it did not significantly ease the frustrations I faced navigating the software. Overall, my impression is that the software is functional but came up short compared to the smoother, more user-friendly solutions I have used previously, which met my needs with less effort.