Expected more help, got mostly on my own
When I first tried to explore WFHI's sales and pre-purchase information, I honestly thought I’d get more detailed guidance. The initial sign-up seemed promising, but it very soon became clear I was left to piece together a lot of stuff by myself. The training materials were available but were quite general and didn’t address many practical questions I had. I remember expecting clearer instructions on how the dialer tool would integrate with my existing workflow, but had to figure out most of it through trial and error. The telephonic support did exist but took longer to respond than I anticipated, which didn't help during my early setup struggles. It's been a while now, and reflecting on it, I feel if the onboarding had been more hands-on or personalized, my experience using the software would have been smoother from the start.