Expected more hands-on guidance than was provided

Expected more hands-on guidance than was provided

You promised a comprehensive training that would leave us confident to operate all the software features effectively. However, by the end of the sessions, I found myself still struggling with the dialer tool, especially the integrated calling workflows. The database feature seemed not fully covered, which left me uncertain about how to optimize it for my needs. While I acknowledge that some basics were explained clearly and support was responsive, the overall preparation felt incomplete. I expected to gain more practical experience to be fully ready. Instead, I am still hesitant to use some parts of the system without additional help or trial and error on my own.