Expected more hands-on guidance before purchase
Before purchasing, I expected the pre-sale information and sales discussions to provide a detailed explanation of the core features like the database and calling tools, but the reality was mixed. The sales team was friendly and answered many questions, but some details about the automatic updates and the nuances of the dialer were only clear after I started using the software. It matched my expectations for invoicing and payment clarity, though. The onboarding flow was less personalized than I hoped, especially compared to some prior experiences I had with other platforms. Overall, while the sales process provided a reasonable overview, I believe a deeper demonstration would have better matched what I later discovered in the actual product.