Expected more hands-on follow-up during training
When I first signed up for the training and onboarding program, I was expecting a lot of constant guidance every single day to ease into the software. The initial introduction was straightforward, but as I progressed day to day, I realized that the continuous follow-up I anticipated was really missing. Most days, I had to rely on my own drive to revisit past modules and experiment with the calling tools and database features on my own. While the automatic updates were seamless and didn't disrupt my workflow, there was a notable absence of interactive coaching after those first sessions. I found that I had to figure out many practical aspects by trial rather than structured learning steps. In comparison to other training experiences I've had, where daily touchpoints helped reinforce learning, here it felt a bit sparse. Onboarding started well with clear sign-up and payment processes, but the ongoing engagement was lacking – I believe some additional scheduled check-ins could improve day-to-day usability and confidence as you adapt to using WFHI’s software extensively.