Expected more hand-holding, got mostly self-guided training
Honestly, I thought the training would be more guided, but I ended up figuring out a lot by myself. There were some good resources, but much of the practical learning happened when I experimented with the dialer and database tools on my own. The onboarding had a clear flow, but I realized early on that I had to put in extra effort to understand some features without step-by-step walkthroughs for each part. Telephonic support helped occasionally, but I expected more structured live help. Automatic updates did simplify keeping the software current, which was appreciated. So while the training matched my overall expectations of a remote setup, I was surprised by how much self-direction was required. It wasn't bad, just not the fully supported start I hoped for. I adjusted, and now I can manage most workflows, but I’d say the experience leaned more toward independent figuring out than fully instructed learning.