Expected more hand-holding, got mostly DIY
I thought buying WFHI software would come with a step-by-step guide, maybe someone helping me set things up more thoroughly. But really, most of it was figuring out on my own what features to use and how to adjust settings to fit my remote workflow. The onboarding was alright, but not as hand-held as I expected. Training sessions helped somewhat, but without prior experience, I found myself puzzling over labels and navigation more than I'd hoped. That said, the dialer and calling tools were smooth enough once I got going, and updates seemed to fix minor bugs promptly. What caught me off guard was how much time I had to invest initially to even reach the daily use phase. Sign-up and payment ran without glitches, fortunately. So overall, the software works well once set up, but don’t expect it to guide you gently through every step. I think it’s okay if you have some background already, but total beginners might struggle a bit due to the amount of DIY needed.