expected more hand-holding, but support was pretty helpful
I wasn’t sure what level of support to expect when I signed up, honestly. I figured I’d have to figure a lot out on my own once the software was delivered. To my surprise, the support team was really accommodating whenever I called, although they expected me to have a basic grasp of the features already. The onboarding training covered some of the functionality, but many times I depended on trial and error to navigate the database and calling tools efficiently. Invoicing and payment were straightforward, without complications, which I appreciated. Overall, I feel I got a mix of guided assistance and self-learning; the automatic updates worked silently in the background without disrupting flows. For me, the most important ask was a reliable helpline, which this service provided, giving me confidence even when I wasn’t sure what step to take next. So yes, it was a bit more DIY than I had expected, but the support interaction pleasantly balanced it out.