Expected more hand-holding but had to figure out myself

Expected more hand-holding but had to figure out myself

When I first signed up, I thought the support would guide me through every difficulty, especially since the onboarding seemed complex. But the reality was quite different; I found myself sifting through FAQs and tutorials more than I anticipated. Communication was sporadic and sometimes unclear, which left me frustrated as certain dialer and software features did not behave as described. Reflecting now, it seems I had to do most of the groundwork alone, almost as if I was learning a new system without sufficient backup. I thought the telephonic support would be more proactive rather than reactive or non-responsive. Overall, I expected a smoother communication process and more hands-on assistance than I actually got.