Expected more hand-holding but got decent DIY learning
At first, I expected the onboarding and training to be more guided with step-by-step walkthroughs or real-time assistance, especially because the software looked quite complex. However, what I got was a mix: some clear video tutorials and documentation to follow, but also a fair bit of trial and error on my part. I had to work out many setups myself, like configuring the dialer and organizing data within the database. On the positive side, this approach pushed me to really understand the system in depth. On the downside, it was sometimes frustrating not to have immediate answers or live help during those DIY moments. Still, the training material was thorough enough to keep me moving forward, and I appreciated the balance between independence and support. So although it wasn’t quite what I expected, I feel I ended up well-equipped to handle the software confidently.