Expected more hand-holding but figured out well enough
I honestly thought the training and onboarding would be a lot more guided. I mean, I was expecting step-by-step sessions and maybe a clear roadmap on how to fully utilize each feature of the software. What I got was good in parts but mostly I had to figure out a lot on my own. The training materials were decent but didn’t always answer the smaller practical questions I had while starting. I spent a good chunk of time experimenting with the calling tools and database feature to understand what worked and what didn’t. The setup wasn’t confusing per se, but it required patience and a bit of trial and error from my side. Still, by the end of it, I felt confident navigating the software, thanks to some help I got occasionally from support and the troubleshooting within the platform itself. The sign-up and the payment part were surprisingly smooth considering my doubts at first. So, while the overall experience was not as hand-holding as I had hoped, I think I managed to climb the learning curve reasonably well.