Expected more guided training, had to self-learn a lot
When I first signed up for the training, I assumed that the onboarding process would be very hands-on, maybe with a lot of detailed instructions waiting for me at every step. I guess I expected something like a step-by-step tutorial that would take me firmly by the hand, but the actual training was more like a basic introduction. So much of the practical stuff I felt I had to figure out myself. For example, the calling tool was presented to me, but I wasn’t really shown how to use some of the features in depth. Same with the dialer; there were explanations, sure, but not enough to avoid confusion when I actually tried it out on my own. At times, it felt like I was just given the software and trust that I’d learn it over time. I think a better guided approach would have helped, especially because the database feature and syncing can be a bit daunting if you’re new. Some parts of the invoicing and payment setup were clear, but the rest, including when and how automatic updates would actually happen, was left to trial and error. On the plus side, calling the support team gave some clarity, but even then, I felt that some initial detailed guidance was missing. It’s not that the training was useless, it’s just that I hoped for more structured teaching instead of figuring out a lot on my own.