Expected more guided steps, got a mixed experience
The onboarding with WFHI software was an interesting experience. Unlike other platforms I've used before, where training was highly structured, this one started with some decent overview materials but left much of the deeper exploration to me. I began with the sign-up and found invoicing clear, but as I dug into the calling tools, I noticed the dialer had quirks that weren’t thoroughly explained upfront. The database feature integrates well with my workflow, which was a strong positive. Automatic updates happened seamlessly, which I appreciated since older software I've used often required manual patches. However, the telephonic support felt a bit variable; some days I got prompt answers, other times I waited longer, which disrupted my rhythm. Training was not bad, but I had hoped for more stepwise onboarding as in previous products. Still, the software is powerful and adaptable, and after some navigation it met my needs adequately. I would recommend it if you're willing to invest some extra effort initially rather than expect a fully hand-holding process. Overall, the blend of good features and moderate support left me with a mixed but fairly balanced impression.