Expected more guidance than what was offered initially

Expected more guidance than what was offered initially

When I first considered purchasing the software, I expected a more guided sales and pre-purchase experience. Instead, I found I had to figure out many things on my own, such as how the database feature integrated with our existing workflows and how the dialer worked at scale. There were some helpful resources, but I felt the upfront explanations didn't fully match the real-world usage complexities I encountered. Over time, I got a better understanding, but it took more personal initiative than I anticipated. The sign-up process was fairly smooth, but the lack of proactive assistance meant the onboarding felt slower than it might have been otherwise.