I thought the telephonic support would be more hands-on, but I ended up figuring a lot of things on

I thought the telephonic support would be more hands-on, but I ended up figuring a lot of things on

I thought the telephonic support would be more hands-on, but I ended up figuring a lot of things on my own. The callers were polite enough, but the explanations weren’t as clear as I expected. I had to spend quite some time just navigating the database and figuring out the dialer settings. The onboarding material wasn’t as detailed as it could have been either. That said, some things like automatic updates rolled out pretty seamlessly, which was a relief. I guess I was expecting a more guided experience right from signup to invoicing, but had to patch some gaps myself. Still, the overall system works; just wished the support made it easier rather than pushing me to troubleshoot solo repeatedly.