I signed up expecting clear steps and real support in setting up the software and training, but I ha

I signed up expecting clear steps and real support in setting up the software and training, but I ha

I signed up expecting clear steps and real support in setting up the software and training, but I had to figure out a lot on my own. The onboarding flow wasn’t as straightforward as I hoped, so I spent time navigating it without much guidance. The sales materials gave me the impression that most processes would be explained thoroughly, but in practice, I often found myself searching for details on how the calling tools and dialer were supposed to work. Even the database feature wasn’t clearly introduced during the initial stages, which added to the confusion. The invoicing and payment processes were fairly standard and without issues, which I appreciated. However, I expected telephonic support to help more proactively in resolving my doubts during the setup, but it mainly responded after I reached out. Overall, the experience was that I ended up doing much of the problem-solving on my own despite the sales pitch, which was disappointing.