When I started exploring the system pre-purchase, I expected a bit more handholding on the setup and

When I started exploring the system pre-purchase, I expected a bit more handholding on the setup and

When I started exploring the system pre-purchase, I expected a bit more handholding on the setup and onboarding stages. Quite a lot of steps I had to figure out myself without much direction. The software itself offers a lot of features, but the initial sign-up and payment processes needed me to consult help resources repeatedly. That said, once I understood the basic workflow, using the calling tools and database became easier. Onboarding and training materials were somewhat generic and didn’t cover nice-to-know tips. I wouldn’t say I was completely lost, but I was surprised at how much trial and error the experience involved. I expected a clearer path through those first days.