I was hopeful that WFHI’s sales and pre-purchase support would guide me more clearly through the sig

I was hopeful that WFHI’s sales and pre-purchase support would guide me more clearly through the sig

I was hopeful that WFHI’s sales and pre-purchase support would guide me more clearly through the sign-up process and software features. While the initial contact was polite, I found that I had to figure out quite a bit on my own, which was a bit disappointing. The onboarding flow wasn’t as smooth as I expected; there were moments where I wasn’t sure how to proceed with setting up the calling tools and the database in my workflow. On the positive side, the telephonic support was friendly when I reached out, but sometimes their answers were generic and didn’t address my specific concerns fully. I also noticed that some automatic updates changed features without prior notice, which caught me off guard occasionally. Overall, while the basics were covered, I would have appreciated more proactive help to reduce the guesswork. That said, I do think the software has potential once you get past the early confusion.