Expected more guidance, surprised by self-driven learning
When I signed up, I thought the training and onboarding would be a bit more hands-on and structured with step-by-step walkthroughs. Instead, I found myself piecing together how to use the dialer and database through trial and error more often than not. There was some useful material about the basics, but when it came to applying those tools in real scenarios, documentation was sparse. Compared to other software providers I’ve seen, where onboarding typically includes video walkthroughs or live sessions, here I had to rely mostly on written outlines and a few support calls that only covered general questions. This surprise meant a lot more time spent figuring out the workflow independently. While I appreciate how flexible the system is, it could definitely benefit from more comprehensive training content baked into the onboarding phase. Without that, newcomers may be left guessing about best practices and how various features are linked, which was exactly my experience. I do think with patience and experimentation I’ll get there eventually, but the initial stages felt tougher than expected due to this lack of guided support.