I have to say from the beginning that the training and onboarding experience was more challenging th

I have to say from the beginning that the training and onboarding experience was more challenging th

I have to say from the beginning that the training and onboarding experience was more challenging than I expected. I had assumed the package would walk me through every step with clear instructions, but I found myself having to figure out significant portions on my own. The initial setup, especially related to integrating the dialer with the database, was not as straightforward as it could have been. Although some training sessions covered the basics, many detailed configurations required trial and error. This was surprising because the automatic updates did not always align with the changes I was making, which created occasional confusion. On the positive side, telephonic support was available, but I felt that the overall documentation needed to be much more comprehensive to reduce the self-driven learning curve. The sign-up and payment process was fine and uncomplicated, but the big disappointment was how much untaught exploration was needed to use the tools effectively. I would have expected a smoother path from onboarding through to confident independent use, but instead, it felt like a partly DIY project.