Expected more guidance; had to figure out most on my own
I initially expected that the support and onboarding would be far more hands-on and guiding, especially since I was new to this kind of software. However, in reality, I found myself quite often working things out without much help. The telephonic support was available but not as proactive or detailed as I would have liked, so many times I resorted to trial and error. The training materials were somewhat generic and didn’t address specific issues I faced during setup. Features like the dialer and calling tools were not intuitive at first, and I struggled with the database organization as well. Automatic updates occurred, but I wasn’t always sure if changes required me to adjust my workflow or not. The sign-up and payment process was mostly smooth but didn’t offer much personal support for clarifications. Overall, I expected clearer guidance to get up to speed quicker and with less effort, but instead, I felt on my own for a long time, which was frustrating. This experience did not meet my expectations based on what I had hoped for.