Expected more guidance, got less clarity
I was pretty excited about the software and training when I first heard about it. I imagined the sales process would be straightforward and that there would be clear steps laid out for me. Instead, I found that I had to figure out a lot by myself before even signing up. The pre-purchase information was not very detailed, and the sales team didn't explain much beyond the basic features. I expected more orientation on what happens after I sign up, but it was very vague. The onboarding steps were mentioned but without clear instructions on how to proceed. That made me frustrated because I had to spend time understanding the software and training on my own. The dialer and database tools needed configurations I wasn't told about upfront. I had hoped for telephonic support before purchasing, but it turned out that assistance was mostly reserved for after signing up. So personally, I felt the sales and pre-purchase process lacked the kind of support I was looking for and I had to be self-reliant to get started. The invoice and payment setup was also a bit unclear, which added to the confusion. Overall, I was mildly enthusiastic at first but ended up feeling like much of the guidance was missing and that slowed my progress.