Expected more guidance, got a pleasant surprise
I initially expected to have to spend quite a lot of time figuring out the various features and setup steps on my own when I signed up for the software, especially given how complex remote workflows can be. However, once I started the onboarding flow and accessed the training materials, I realized WFHI had laid out everything more clearly than I anticipated. While there were still some nuances I had to explore independently, the combination of in-app guidance and training videos really helped cut down the trial-and-error phase. The dialer and call tools integrated smoothly with my workflow, and the automatic updates meant I wasn’t constantly chasing new versions or settings. I was surprised at how little back-and-forth I needed with support, as the instructions usually anticipated my next question. That said, I believe some additional contextual tips during initial setup could improve the experience for absolute beginners. Nonetheless, compared to my expectations of having to work out all the technical details alone, the process was much more user-friendly and supportive overall. I appreciated the balance between self-driven learning and structured training resources.